What's new in Practice KPIs.

A rebuilt Rate compare page, and a sturdier app

NewImproved

• Rate compare, rebuilt: one table per practice showing what you are paid per unit next to the published rate, and the practices that bill like you.
• Safer updates: a copy from 0.9.24 or later opens on this version and keeps its settings, link, licence and charts. It rebuilds once, and never starts without room for a safety copy.
• Plain words when something is wrong: low memory, a blocked network, an Excel file that will not open, or a report from another practice's PC now say what happened and what to do.
• Quicker on a blocked network: an office that blocks the app fails in seconds, not minutes, and the app tries again quietly in the background.
• Error reports: if the app hits a fault it sends the error type, where it happened, the version and the install number with the daily check-in. No data values.
• Business associate agreement first: no practice or assistant key is set up until the agreement is signed.

Steadier rate data

Improved

• Busy rate service: when the rate service is busy the app waits and tries again instead of stopping.
• Rate files made on your PC: they keep their full list of codes, and the rate work stays within 2 GB of memory.
• Everything in 0.9.28: including the assistant that needs no key from you.

An early release: offered to our own and test installs first. Its changes are in 0.9.30.

The assistant works without a key from you

New

• No key to find: the app is handed an assistant key with its check-in, and the Data page shows your allowance.
• Your choice: a switch on the Data page turns the assistant off for a practice.
• Where questions go: from your PC straight to the AI provider under our business associate agreement, never through our server. The key is stored encrypted for your Windows user.

An early release: offered to our own and test installs first. Its changes are in 0.9.30.

Faster pages, and a more careful assistant

Improved

• Faster page changes: the next page is built ahead, and going back to the page you left is instant.
• Quicker lists: the To do counts and charge lines are made when you import, and sums come out the same in any order.
• A more careful assistant: it answers from a checked list of questions, adds a chart or report only when you say yes, and says so when your data does not hold what you asked for.

An early release: offered to our own and test installs first. Its changes are in 0.9.30.

The assistant arrives, a new menu, and Rate compare redone

NewImproved

• The assistant: a side panel that knows the page you are on, your reports and how your practice bills. Anything it changes carries an "edited by AI" mark.
• Charts and reports on request: ask for a chart or a monthly report; it is added only when you say yes, and rerun every month.
• Bring in your own files: price sheets, purchase history and other exports are mapped in with Add from file and layered on your numbers.
• A new menu: pages in sections, tabs, a gear for settings, a Reports page and About this page.
• Rate compare, redone: four picks, two range charts and a three-level table, with the practices that bill like you. Building a comparison takes about 2 minutes, not over an hour.

An early release: offered to our own and test installs first. Its changes are in 0.9.30.

Practice keys, update choices and faster clicks

NewImproved

• Practice keys: your practice's key reaches the app with every check-in and is emailed at each renewal or change. A saved key opens its practice on that computer even offline.
• Signing in: a Signing in corner shows what is happening, and installing over the top of an old copy keeps you signed in.
• Update choices: click to update, update on a schedule, or let updates arrive on their own.
• Faster clicks: reports are kept and made ahead, and the Week and Quarter buttons are warm.
• Card order: the Brief's money row, Claims, People and Map put the cards you look at first.
• KPI Money: payments posted in the open month import live, with a note.

Email me my practice key

NewImproved

• Email me my practice key: ask for your key to be sent again from the sign-in page, and the app and its emails link to it.
• Updating over an existing install: tested end to end, so an update keeps you signed in.
• Rate compare: a rate that is only a few cents on a code that pays dollars no longer counts, and only professional rates reach your comparison.

Rate compare, redesigned

NewImproved

• Rate compare: what Medicare and the market pay for the codes you bill, next to what you get, starting with the common codes of large insurers in Texas.
• Rates read the way insurers write them: a drug paid as a share of the Medicare payment limit is worked out from that limit, and the one rate most files carry wins.
• A greyed-out Week or Quarter says why when you hover it.
• What Rate compare sends is written down: the terms and privacy notice name your Tax ID, your clinicians' NPIs and the codes you bill.

A provider report, one look for every table

NewImproved

• Provider report: People shows Volume, Dollars and RVUs by the one provider field the app credits, with the change from the previous quarter.
• A business associate agreement per practice: adding a practice opens the same steps as sign-up, with its own agreement.
• One look: blue headers on every table, one title pattern, tabs when a card has two or three views, and the same table style in cards, reviews and exports.
• A faster Brief: it is prepared in the background, and Needs you counts are kept.
• Fixes: the first click after the setup video closes it, a page change shows the new page at once, and the Reports menu fits its last item.
• Easier start: plain sign-up messages, add a whole folder of files, and a page that says your download has started.

An early release: offered to our own installs first. Its changes are in later versions. There was no 0.9.22.

Clearer billing, reports that always run, a new look

NewImproved

• Practices and billing: every practice on a card has its own line, a free month shows its end date and price, and the top says what the next charge will be.
• Reports menu: a report shows only when your data can make it; one that needs more data waits until it can.
• Emails about money: we write when a card is declined, when a practice enters its grace days or turns view only, when it is back to normal, and when we refund a payment.
• Updated terms, privacy notice and business associate agreement (version 2026-10-21): the app asks you to accept them once.
• A new mark: the app's icon and the site share the new Practice KPIs logo.

Start from the site, and sharper numbers

NewImproved

• Start from the site: tell us your practice, providers and how you will pay; the app opens signed in with your practice ready.
• Share by email: send a doctor or colleague a personal link, and remove them from the list any time.
• View only if a bill goes unpaid: what is in stays on screen; new files, exports and reports stop until it is paid.
• Estimated collection rate: never over 100%, and never under what is already in.
• Denial rate by claim: shown beside the rate by line, with how each is counted.
• Free and specialty drugs: doses given and not charged have their own card in What we bill.
• Signed files: the installer and the program files inside it are signed by Samuel Williams, so Windows 11 with Smart App Control starts the app.

Faster, clearer, and one access code

NewImproved

• One access code: your practice's access code downloads the app and turns it on.
• Two saved eBO reports: save KPI Money and KPI Visits once; each month, run them and drop the two files in.
• Faster and smoother: most pages open in about 3 seconds after an update, and a click never makes the page jump.
• A new Brief: Patients, Money and Billing in three bands, with health bars against your usual.
• Clearer tables: sort arrows on every column you can sort, totals that add up, and your fee schedule beside each code.
• Checked against eCW: the Data page compares your numbers with eCW's own totals and says so in one line.
• To do from your own patterns: new lists for missed visits not rebooked, claims rejected or never sent, lost money by month and front desk denials.
• An optional extra: Gross margin by drug from your McKesson purchase report, shown when you add its file.
• Safer updates: if an update can't finish, the version you had stays as it was.
• Updated terms: the app asks you to accept them once.

An easier install

ImprovedInstall

• A small download that opens at once: the file from this site is about 2 MB. Double-click it once and a window opens in a moment, downloads the rest with a progress bar, checks it and installs it.
• One at a time: a second click on the installer, or on the app, brings the open window forward instead of starting another.
• Easy to find: a desktop shortcut, and the Practice KPIs icon in the Start menu, Windows Search, the taskbar and the window.
• Your email confirmed: the download page sends a 6-digit code to your email before the download starts.
• Faster pages: the pages open and switch periods more quickly.

The first release

NewProduct

• Every page a practice asks about: Brief, Cash, Owed, Claims, Patients, What we bill, People and To do, plus the Map, My charts and Data.
• Two reports in, everything out: KPI Money and KPI Visits from eBO, up to 24 months, added in one drop.
• Checked against eBO: headline totals compared with eClinicalWorks' own report totals; the Data page names any difference.
• To do: what to chase this week, ranked by dollars at stake, rebuilt each time you add data.
• Share safely: the Brief as a PDF, and any chart as a table or CSV.
• Fast: pages open from results kept on your PC, and refresh in the background after new data.
• Licences and updates: per-practice licences and updates that arrive inside the app.